Cancellation policy

Right to cancel

You have the right to cancel this agreement within 14 days without giving any reason.

The cancellation period will expire fourteen days from the date on which you or a named third party, other than the carrier, have taken possession of the goods.

To exercise the right to cancel, you must inform us, by contacting us at e.k.

*by post: e.k. Paulinenstrasse 1, D-65189 Wiesbaden, Germany 


*by email:

of your decision to cancel this contract by a clear statement.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will refund all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and within fourteen days. Unless expressly otherwise agreed, we will use the same means of payment for your refund that you used to pay for your order. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to e.k, Paulinenstrasse 1, D-65189 Wiesbaden, Germany

without undue delay and in any event not later than fourteen days from the day on which you informed us of your decision to cancel this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. We shall bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of the information concerning the right of cancellation.